FAQ

Choosing the right size is easiest with our size guide. It gives you the measurements and fit details you need before adding your pieces to the cart.

If you’re in between sizes, we suggest choosing the larger size.

Need a second opinion? Message us at meow@candycatz.com and we’ll help you figure it out.

Some pieces are ready to ship and are processed within 24 hours on business days. Most of our items are made to order, which means they need a little extra love before they leave us. Production usually takes 4–6 business days.

Once your order is processed and shipped, delivery usually takes 1–3 business days with Express Shipping or 6–10 business days with Standard Shipping.

You’ll receive your tracking details in your shipping confirmation email once your order has been shipped.

If you haven’t received this email yet, your order is still being processed.

Shipping costs are shown at checkout and are calculated based on your delivery location and package weight. 

You can also visit our Shipping page for more details about rates by region. 

If you added Package Protection to your order, your package is covered in case it gets lost, stolen, or damaged during transit.

If something happens, please contact us and our team will review your claim. We may ask for photos, screenshots, carrier details, or other helpful information so we can look into the issue properly.

Please note that Package Protection does not cover delays caused by processing, production, fulfilment, or carrier transit times.

If you’re ordering from the United States, European Union, or Australia, your package should arrive without any additional charges at delivery.

For all other countries, customs duties or taxes may be added depending on your local regulations and the value of your order. These fees are not set by us and may be collected by the carrier before delivery.

Because many of our outfits are made to order, we begin preparing your pieces shortly after checkout. For this reason, we’re usually unable to cancel or change an order once it’s been placed.

Need a different size? Contact us right away and we’ll do our best to adjust it in time.

We’re so sorry if something arrived not quite right. Please email us at meow@candycatz.com and our team will help resolve it as quickly as possible.

To review the issue, we may ask you to send photos or a few extra details about the item.

No worries - eligible items can be returned within 30 days of delivery for store credit or a refund.

Direct exchanges are not available, but you can return your item and order a new piece whenever you’re ready. 

For more information, please read our return policy.

Once your return reaches our warehouse, please allow up to 5 business days for it to be checked and processed.

After your refund has been issued, you’ll receive a confirmation email from us.